Enterprise-Grade Security Built for India
IndiaCalling.ai is the only AI calling platform purpose-built to meet India's regulatory requirements — DPDP Act 2023, TRAI, RBI — alongside global certifications including ISO 27001, SOC 2 Type II, GDPR, and PCI-DSS.
Compliance Certifications
Independently audited and verified against the most rigorous security and regulatory standards in India and globally.
ISO 27001 Certified
Our Information Security Management System is certified to ISO/IEC 27001:2022 — the gold standard for information security worldwide.
SOC 2 Type II
Independent auditors have verified our security, availability, processing integrity, confidentiality, and privacy controls over a continuous 12-month period.
GDPR Compliant
Full compliance with EU General Data Protection Regulation including consent management, data subject rights, and breach notification procedures.
PCI-DSS Ready
Our platform meets PCI-DSS v4.0 requirements, enabling safe handling of payment-related customer interactions in collections and billing workflows.
DPDP Act 2023 Compliant
India's Digital Personal Data Protection Act 2023 — we are one of the FIRST AI calling platforms in India to achieve full DPDP compliance, including data localisation and consent frameworks.
TRAI Compliant
Automatic DND scrubbing, calling hour enforcement (9 AM – 9 PM), and NDNC list integration ensure every campaign complies with TRAI regulations.
RBI Guidelines Compliant
All debt collection campaigns adhere to RBI Fair Practice Code for debt recovery agents, including call frequency limits, prohibited hours, and mandatory disclosures.
AWS Mumbai — Data Residency
100% India data residency on AWS ap-south-1 (Mumbai). No cross-border data transfer. Satisfies RBI, IRDAI, SEBI, and DPDP Act data localisation requirements.
Data Security & Access Controls
Multi-layered security architecture designed to protect sensitive customer data at every stage.
256-bit AES Encryption
All data at rest is encrypted with AES-256. Voice recordings, transcripts, PII, and configuration data are stored in encrypted form using AWS KMS-managed keys.
TLS 1.3 In-Transit Encryption
All API calls, voice streams, and web traffic use TLS 1.3 with forward secrecy. Legacy protocol versions are explicitly disabled.
Role-Based Access Control
Granular RBAC with principle of least privilege. Multi-factor authentication (MFA) is mandatory for all platform accounts. Single Sign-On (SSO) via SAML 2.0 is available for enterprise customers.
Audit Logging & Monitoring
Comprehensive audit trails for all data access, configuration changes, and admin actions. Real-time anomaly detection powered by AWS GuardDuty and CloudTrail.
Incident Response — 4-Hour SLA
Dedicated security incident response team with a 4-hour initial response SLA for critical incidents. Customers are notified within 72 hours of any breach in line with DPDP Act and GDPR requirements.
99.9% Uptime SLA
Guaranteed 99.9% uptime backed by a financially binding SLA. Redundant infrastructure across multiple AWS availability zones in Mumbai ensures high availability.
100% India Data Residency — AWS Mumbai
All customer data — call recordings, transcripts, PII, analytics — is stored exclusively on AWS ap-south-1 (Mumbai), within Indian jurisdiction. We never transfer personal data outside India, satisfying:
- RBI Master Directions on data localisation for payment systems
- IRDAI guidelines on data storage for insurance companies
- SEBI circular on cloud adoption framework
- Digital Personal Data Protection (DPDP) Act 2023 data principal protections
- MeitY guidelines on government cloud services
India-Specific Regulatory Compliance
Built-in compliance for every outbound calling campaign.
TRAI Compliance
- Automatic NDNC (National Do Not Call) registry scrubbing before every campaign
- DND preference enforcement — customers who opted out receive no calls
- Calling hour restrictions: 9 AM – 9 PM only (automatically enforced)
- Caller ID transparency — registered business numbers only
- Promotional call frequency limits per subscriber per day
- Transactional vs. promotional classification with separate DND rules
RBI Guidelines Compliance
- RBI Fair Practice Code for debt recovery — mandatory disclosures on every call
- Prohibited recovery practices — no threats, harassment, or misleading statements
- Call frequency caps per debtor per day / per week
- Mandated calling hours for NBFC and bank collections
- Grievance redressal disclosure on every collections call
- Full audit trail for regulatory reporting and RBI inspection readiness
Audit, Monitoring & Incident Response
Real-Time Monitoring
- AWS CloudTrail for all API activity
- AWS GuardDuty for threat detection
- 24/7 SOC with automated alerting
- Anomaly detection on access patterns
Immutable Audit Logs
- All data access logged immutably
- Configuration change history
- Admin action audit trail
- Compliance-ready export formats
Incident Response
- 4-hour SLA for critical incidents
- 72-hour customer breach notification
- Dedicated incident response team
- Post-incident root cause reports
Security FAQ
Where is my call data stored?
Is IndiaCalling.ai DPDP Act 2023 compliant?
How does IndiaCalling.ai ensure TRAI compliance?
What encryption does IndiaCalling.ai use?
Need a Security Questionnaire or Compliance Documentation?
Our security team is ready to support your vendor assessment, penetration test evidence requests, and compliance audit documentation.